It goes without saying that a Contact page on your e-commerce site should be easy to find (which is why we made it pretty visible in all our themes).
But, just because users can get to the page quickly, it doesn’t mean that it is convenient to reach out to you.
When potential buyers or loyal customers want to contact you, they need to be able to do it effortlessly 一 in just a few clicks. This is why we would suggest you add a contact form to the Contact page. Here are two simple rules you need to follow when adding a contact form:
1. There is no determined number of fields you should add to the contact form. However, a rule of thumb is adding only the fields that can help you understand who is contacting you and why. For example, you can add fields for first and last names, one for an email address, one for the subject line of the message, and one for the message itself.
2. Once users fill out the form, they should be redirected to a “Thank you” page that explains when and how you’ll be contacting them. On this page, you can also include links to helpful resources (like your Shipping and Return page).
Bonus tip: Keep in mind that, nowadays, buyers tend to communicate with brands on social media, most commonly on Instagram, Facebook, and Twitter. So, if you are planning on running a successful online shop, adding links to your social media handles on the Contact page is a must.